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In your account under Orders, you can see the shipment steps, carrier events and a tracking link. We also send the tracking number by email and SMS. Without an account, use the link in the confirmation email.

Orders received on a business day by 14:00 are dispatched the same day. Both GLS courier and Packeta pickup points usually deliver the next business day.

Until we hand the shipment over to the carrier, you can cancel your order with one click in the order details in your account (we refund the paid amount within 14 days). To change items, cancel and order again, or write to us.

Nicotine products are intended for persons over 18 years of age. Age verification with an ID may be required upon delivery – by the courier or at the pickup point. At pickup points that do not verify age, we will not deliver shipments containing nicotine products.

Packeta pickup point / Z-BOX €2.90, GLS courier €3.90. Shipping is free from €49. Cash on delivery has a surcharge according to the price list at checkout.

You can withdraw from the contract within 14 days of delivery without giving a reason – online in your account or on the Withdrawal from Contract page (even without an account). Pods, e-liquids and disposables can only be returned unopened (hygiene goods). We will send the return label by email; refunds are issued within 14 days using the same payment method you used.

You can submit a claim online (account → Returns and Claims, or without an account on the Withdrawal from Contract page). We will process it within 30 days; if approved, we will replace, repair or refund. Devices come with a 24-month warranty.

Estimated number of short puffs (1–2 s) as stated by the manufacturer. With longer puffs, the pod lasts less time. 1000 puffs is roughly equivalent to three packs of traditional cigarettes.

At the same concentration, nicotine salt is smoother on the throat and absorbs faster, which is why disposables and pods use it (max. 20 mg/ml under EU rules). Details in Puff Magazine.

Contains a lithium battery – it belongs in electrical waste (recycling centre, electronics stores), not household waste. We are preparing a take-back service for your next order.

Card, Apple Pay, and Google Pay via TatraPay+ (3-D Secure), bank transfer with a QR code, and cash on delivery. You can securely save your card for 1-click orders and restocking.

The invoice is issued automatically after payment; you will find it in the order details (PDF/print) and in your email. Enter your company details at checkout as the billing address.

No. An account is optional, but it gives you Puff Points, restocking with a 7% discount, 1-click orders, shipment tracking, and a fast checkout with saved details. You can also sign in without a password – Face ID, Google, Apple, or a link in your email.

Choose an interval (2–8 weeks), and we'll send your favourite e-liquids automatically with a 7% discount. Three days before dispatch you'll get a reminder and can skip, change or cancel – no commitment.

Yes – Puff House Pro for tobacco shops, bars and online stores: price lists ex VAT, quick ordering via SKU/CSV, invoices with payment terms. Write to us via the form with the subject B2B or at web@puffhouse.eu.